Terms of Service

1. Agreement to Terms

By purchasing, accessing, or configuring any services offered by Veltis ("Service Provider", "we", or "us"), you ("Customer" or "Client") acknowledge and agree to be bound by this Master Service Agreement. If you are entering into this agreement on behalf of a company or entity, you represent that you possess the authority to bind such entity.

2. Acceptable Use Policy (AUP)

All hosted services must comply with applicable law. The following activities are strictly prohibited and result in immediate termination:

• Transmission of unsolicited commercial email (SPAM) or hosting open mail relays.
• Distribution of malware, ransomware, botnet controllers, or hosting phishing landing pages.
• Engaging in denial-of-service (DDoS) attacks, unauthorized network port scanning, or vulnerability probing.
• Hosting copyright-infringing material without verifiable license or DMCA compliance.
• Unlawful crypto mining that exceeds allotted hypervisor CPU burst thresholds without written authorization.

3. Billing, Invoicing & Renewals

Services are billed on a recurring basis according to your chosen cycle (Monthly, Annually). Invoices are generated automatically prior to the due date. Payment can be settled via Credit/Debit Cards (Stripe), PayPal, Bank Wire Transfer, or Cryptocurrency.

For manual payment methods such as Bank Wire, payments must include the Invoice # reference and are credited upon verification by our billing department. Unpaid services are subject to automated suspension 5 days following the due date, and termination 30 days after suspension.

4. Domain Registration Terms

Domain name registrations and renewals are submitted to accredited registrars and registry operators. Domain registrations are final, non-refundable, and subject to the specific dispute resolution and transfer policies established by ICANN and relevant ccTLD registries.

5. Service Level Agreement & Guarantees

We strive to maintain high availability across our hypervisor nodes, storage pools, and network routing fabrics. Scheduled maintenance is announced in advance on our Telemetry Status page. Service credits may be requested via support ticket for unscheduled outages exceeding agreed thresholds.

6. Dispute Resolution & Consumer Protection

For customers residing within the European Union, European alternative dispute resolution mechanisms apply. You may also access the official dispute resolution portal at ANPC SAL Portal.